Refund Policy
We want billing to be straightforward. This page explains when refunds are available and how to ask for one.
Overview
This Refund Policy explains when we will issue refunds for ClipMemo purchases. If there is any conflict between this policy and mandatory consumer law in your jurisdiction, the law controls.
When refunds are available
- Duplicate charges or accidental double-billing.
- Technical billing errors caused by our checkout or webhook flow.
- Unauthorized purchases that you report promptly after discovery.
- Other situations where a refund is required by law or where we choose to issue one at our discretion.
How to request a refund
Email hello@clipmemo.com with the email address used for purchase, the date of charge, and a short description of the issue. If available, include the transaction ID or receipt number.
Please contact us as soon as possible after the charge. We generally review requests within 2-3 business days.
Subscriptions and cancellations
Cancelling a subscription stops future renewals. Cancellation alone does not automatically trigger a refund for time already used, unless required by law or expressly stated at the point of purchase.
Refund processing
Approved refunds are generally issued back to the original payment method. Processing times vary by card issuer or payment provider and may take several business days to appear.
Changes to this policy
We may update this policy if our billing setup changes or if the law requires a different process. The date at the top of the page will always reflect the latest version.
Contact
For refund questions, email hello@clipmemo.com.